Your Hotel TV plays a far more vital role than merely for streaming TV channels with high-definition images. It is an important digital touchpoint to embrace and pamper your guests. Our team is highly experienced in putting together customised TV and information solutions uniquely tailored for your hotel. Through any channel or device you desire, we help you to indulge your guests in delightful entertainment and provide beneficial information.
Upsell your services
Everything can be conveniently purchased with a click of a button. The built-in virtual shop enables you to upsell products from your souvenir shops, spa services and your special or seasonal promotions. Electronic advertising has been proven to be able to generate higher sales than that of traditionally printed advertising materials.
Increase in-room dining sales
Hoteleza system enriches the guest dining experience and this convenience helps to rise in-room dining sales. Sumptuous room service breakfast, dinner orders or even a bottled of perfectly chilled champagne are all available to your guests via TV screen with a click of a button.
Visualize your offerings
Hoteleza system provides guests with comprehensive, up-to-date and visual information which is limited only by your fantasy! You can easily make changes to the design, products, options, languages and prices in real-time without impacting your guests’ use of the service.
All information and images traditionally printed in hardcopy guestroom compendiums are now digitised. Digitalisation ensures that the information presented are the most updated, saving not only significant printing costs but also the environment.
Generate additional revenue
Besides enhancing your customer service experience, Hoteleza system gives you the ideal opportunity to promote and upsell your facilities and partner’s services thus generating additional revenue for your hotel.
Will help you to have a real-time visibility and understanding on what information your guests are most interested in, which services are most used and even how long your guests spend using the Hoteleza system.
The Questionnaire module
Allows you to get a deeper understanding and a comprehensive analysis of your guests’ needs as to instantly and continuously increase your guest satisfaction level.
Automation of processes
Cost-savings avenue in terms of reducing the number of staff needed in concierge and call center as now guest’s straightforward issues can be handled by the IPTV system.
Ordering hotel services
Just via an in-room TV screen, guests can make the most out of their stay. Hoteleza system brings all relevant information to your guests’ fingertips. The TV screen allows access to view dining menus, order room service, reserve a table at the restaurant, book spa treatments and explore your hotel.
Local area information
An interactive map integrated with specially curated information on local attractions. Designed with your guests’ need in mind, we recommend places of interests, bars, restaurants, clubs, beaches and so on. You will help your guests to save time and maximise their enjoyment.
Screen mirroring by Hoteleza system enables guests to mirror his devices on the TV and push content to truly bring at-home-from-home experience to his room, of course in HD video quality and sound.
We always strive to enhance communication between your guests and you. This is where our built-in multiple language support plays a part to remove language barriers and bring your guests closer to you.
Allow your guests to communicate with hotel staff and even directly with managers and vice versa. Hoteleza system guarantees that you have the most genuine feedback and accurate suggestions from your guests.
Integration with PMS
Guests will be able to view bill feature, request wake-up call, write or receive messages and also do an express checkout.
Samsung’s innovative hospitality display offer new and exciting avenues for hotels to delight and engage guests while improving their own operational efficiency. Hoteleza provide integrated solutions customised for our clients, starting from back-end system, middleware to front-end system. Our high competency has made us become the first-choice company in Indonesia who won the trust of SAMSUNG Indonesia to develop IPTV middleware advanced system for SAMSUNG hospitality TV.
If your hotel has already used one of the consumer TV brands below and you don’t intend to convert to hospitality standard TV any time soon, Hoteleza has a simple solution for you: A high quality STB using only one remote to control both TV+STB.